At Crack Web Solution, customer satisfaction is our top priority. We strive to provide high-quality digital services including website design, development, and marketing solutions. This Refund Policy outlines the circumstances under which refunds may be issued, and the process for requesting one.
1. General Policy
Due to the nature of digital services, not all purchases are eligible for a refund. Refunds may be considered under specific conditions as described below.
2. Eligibility for Refund
Refunds may be issued in the following circumstances:
a. Service Not Delivered
If we fail to deliver the agreed-upon service within the specified timeframe and cannot provide a justified explanation or mutually agreeable alternative, you may be eligible for a full or partial refund.
b. Duplicate Payment
If a duplicate payment was made by mistake, we will verify and process a full refund of the extra amount.
c. Project Cancellation (by Client)
If you decide to cancel a project:
Before work begins: A full refund will be issued.
After work has started: A partial refund may be provided based on the amount of work completed up to the cancellation date.
After project delivery: No refunds will be issued once the project is completed and approved.
3. Non-Refundable Items
The following are non-refundable:
Services that are fully delivered and approved
Domain name purchases or third-party software/licenses purchased on your behalf
Work delayed due to lack of client communication or cooperation
Custom development work already completed
Monthly/retainer services that have already been performed
4. Refund Request Procedure
To request a refund:
Send an email to [Insert Email Address] with the subject line “Refund Request”.
Include your full name, contact details, invoice number, and a clear reason for the refund.
Our team will respond within 5–7 business days to evaluate your request.
If your refund is approved, it will be processed back to your original method of payment within 10 business days.
5. Disputes and Chargebacks
If you are dissatisfied with our service, we strongly encourage you to contact us first before initiating a dispute or chargeback. We are committed to resolving concerns in a professional and timely manner.
6. Changes to This Policy
Crack Web Solution reserves the right to modify this Refund Policy at any time. Changes will be posted on this page and take effect immediately.
Contact Us
If you have any questions about this policy or wish to request a refund, please contact:
Crack Web Solution
Email: support@crackwebsolution.com
Website: https://crackwebsolution.com